Last Updated: September 22, 2026
We want you to feel confident about every purchase you make from Mystozer. If something isn't right, our return process is designed to be straightforward.
Return Eligibility Window
We accept returns and exchanges within 30 calendar days of the delivery date. During the winter holiday season (orders placed between November 15 and December 25), this window is extended, allowing returns through January 25 of the following year to give you extra time over the holidays.
Condition of Returned Items
To be eligible for a return, items must be unused, in their original condition, with all original tags attached and original packaging intact. Items showing visible signs of wear, installation, or assembly beyond a simple inspection cannot be accepted.
What Can Be Returned
- Change of mind (buyer's remorse): you may return an item you simply no longer want, as long as it meets the condition requirements above.
- Non-defective items: items that arrived correctly and work as intended may still be returned within the eligibility window.
- Defective or damaged items: items that arrive damaged, defective, or not as described are eligible for return or exchange.
Items That Cannot Be Returned
- Items that have been installed, assembled, or mounted beyond what is needed to inspect them
- Items missing original hardware, screws, brackets, or instruction manuals
- Items damaged due to misuse, improper assembly, or normal wear and tear after use
Who Pays for Return Shipping
If the item you received is defective, damaged, or incorrect, Mystozer covers the cost of return shipping. If you are returning an item for any other reason (such as a change of mind or a non-defective item you no longer want), you are responsible for the cost of return shipping.
We do not charge a restocking fee or handling fee for any return, regardless of the reason.
Return Address
Please do not send any item back to the address printed on your original shipping package. Once your return request has been submitted and approved, our team will email you the correct return shipping address along with instructions for sending your item back.
How to Start a Return
- Contact us at service@mystozer.shop with your order number and the reason for your return.
- Our support team will review your request and confirm your eligibility, usually within 1-2 business days.
- Once approved, we will email you the return shipping address and any additional instructions.
- If your return is due to a defect, damage, or an error on our part, we will provide a prepaid return shipping label at no cost to you. If you are returning an item for another reason, you will need to arrange and pay for your own return shipping.
- Pack the item securely, ideally in its original packaging, and ship it to the address provided.
Return Processing Time
Once we receive your returned item, our team inspects it within 3-5 calendar days to confirm it meets the return conditions above.
Refund Processing Time
After your return is inspected and approved, your refund is processed within 3-5 business days to your original payment method. Please note that your bank or card issuer may take additional time to reflect the refund in your account.
Mystozer Technology Limited
Address: No. 57-59 Au Pui Wan Street, Room 121, Unit 9, 14/F, Leader Industrial Centre, Sha Tin, Hong Kong 999077
Email: service@mystozer.shop
Phone: +852 6738 2894